RETURNS & REFUND POLICY

At Adoravibe, operated by Milestone It Solutions, we are dedicated to giving you a secure and enjoyable shopping experience every time you shop with us. In this document, “we,” “us,” and “our” refer to Milestone IT Solutions, while “you,” “your,” and “user” refer to our esteemed customers. By making a purchase on our platform, you agree to follow the return and refund terms mentioned below. If you ever need to send an item back, this policy will guide you through each step clearly.

Eligibility for Returns

To qualify for a return, the item must:

Be unused, unwashed, and in perfect original condition.
Have all tags, labels, and original packaging intact.
Show no signs of wear, damage, or alteration.

Return requests must be raised within 48 hours of receiving your order. To get started, contact our customer support team within the mentioned timeframe.

Please note: Products that don’t meet these conditions will not be eligible for return.

How to Initiate a Return

Step 1: Submit Your Request
Send an email to Milestoneitsolutions1@gmail.com including your Order ID and a short explanation of why you’d like to return the item.

Step 2: Attach Supporting Evidence
If you received a damaged, defective, or incorrect item, please share clear photos showing the problem. This step helps us speed up the approval process.

Step 3: Follow Our Return Guidelines
Once your request is approved, we’ll send you detailed instructions on how to return the product.

We reserve the right to decline any returns that do not comply with these requirements.

Refund Process & Timeline

Once we receive the returned product, our quality-check team will carefully inspect it. After verification, we’ll inform you if your refund request has been accepted or declined.

If approved, a full refund will be processed to your original payment method within 5–7 business days. You’ll receive a confirmation email once the refund has been issued.

Partial Refunds

If an item is returned with missing packaging or minor damage, we may issue a partial refund at our discretion.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery. Include photos or videos showing the issue to help us resolve the matter promptly.

Need Assistance?

For any return or refund queries, please contact our support team at Milestoneitsolutions1@gmail.com.

We sincerely appreciate your trust in Adoravibe and aim to make every shopping experience pleasant and stress-free.